Rule change for UAN generation: EPFO introduces THIS new step via UMANG app

New rule eliminates need for employer involvement; Aadhaar-based digital process now live on UMANG app

Starting August 1, 2025, the Employees' Provident Fund Organization (EPFO) has introduced a key change to its Universal Account Number (UAN) generation process, in an effort to expedite employee services. As of August 1, 2025, all new users will be required to undergo Aadhaar-based facial authentication.

Under the new rules, issued in a circular on July 30, the individuals will now be able to create and activate their UANs entirely online through UMANG app--making it easier for the individuals to skip approaching their employers--marking a major shift in the EPFO's approach to service delivery.

Aadhaar Face Scan Now Key to Access

Going forward, new UANs can only be generated through the UMANG app using Face Authentication Technology (FAT) linked to Aadhaar. Users no longer need to contact their employers for UAN creation.

However, the traditional employer-driven process will still apply in certain exceptional cases, including for international workers and citizens of Nepal and Bhutan.

Fully Digital UAN Creation Process-- Step by Step Guide

• To generate a new UAN, users must:
• Download both UMANG App and the Aadhaar Face RD App
• Select “UAN Allotment and Activation” on UMANG
• Enter Aadhaar and mobile number, give consent, and complete face authentication
• If no UAN is already linked to Aadhaar, a new one is issued and sent via SMS
• The process is intended to be simple, contactless, and user-friendly.

Services Enabled via Face Authentication

• EPFO has rolled out three services on the UMANG app using face recognition:
• UAN Allotment and Activation – for users without a UAN
• UAN Activation – for users who have a UAN but haven’t activated it
• Face Authentication for Active UANs – for Aadhaar-based record verification and updates

UAN Activation Also Made Easier

• Existing UAN holders can activate their number through the same method:
• Select “UAN Activation” in UMANG
• Enter UAN, Aadhaar, and mobile number
• Complete face scan
• Receive a temporary password via SMS
• Photo and address are automatically updated in EPFO records

A Push Toward Digital Self-Service

EPFO officials say the new system is part of a broader effort to digitize access to Provident Fund services and eliminate friction for users. Once activated, members can immediately access services such as viewing the passbook, updating KYC, or filing claims.

In Case You Hit a Snag

Even if the process is designed to work effectively, people are likely to face the following difficulties:

• OTP sending failed – Resending
• Face scan errors – Try again or reach out to support
• Aadhaar already linked with another UAN – The app will remind you, and the process is complete

Troubleshooting & Support Contacts

In the event of persistent issues, users may:

Contact the UMANG app helpdesk or directly reach out to the customer care of EPFO.