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Now apply for birth and caste certificates via WhatsApp: 5 key things to know
Delhi government is launching a new WhatsApp-based service that will let people apply for documents like birth and caste certificates from home. Here are 5 key things to know about how the new system will work and make public services easier to access.
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Government services on WhatsApp:
The Delhi government is working on a plan to let people apply for key documents like birth and caste certificates directly through WhatsApp, making the process quick and completely online.
The Delhi government is working on a plan to let people apply for key documents like birth and caste certificates directly through WhatsApp, making the process quick and completely online.
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50 services to be added:
Around 50 government services from different departments will be included in the first phase, so citizens won’t need to visit offices or use separate websites anymore.
Around 50 government services from different departments will be included in the first phase, so citizens won’t need to visit offices or use separate websites anymore.
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AI-powered chatbot help:
The new system will use an AI-based chatbot that talks to users in Hindi or English. It will help people upload documents, make payments, and track their applications — all within the chat.
The new system will use an AI-based chatbot that talks to users in Hindi or English. It will help people upload documents, make payments, and track their applications — all within the chat.
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Better monitoring and faster delivery:
Officials say the platform will have a real-time dashboard to track applications across departments, helping reduce delays and improve accountability.
Officials say the platform will have a real-time dashboard to track applications across departments, helping reduce delays and improve accountability.
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Next step in digital governance:
The Delhi IT Department is leading the project and plans to bring in a tech partner to build the platform. Once it’s ready, more services will be added, turning WhatsApp into a one-stop solution for everyday government tasks.
The Delhi IT Department is leading the project and plans to bring in a tech partner to build the platform. Once it’s ready, more services will be added, turning WhatsApp into a one-stop solution for everyday government tasks.
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