How to report spam calls and fraud on the Chakshu portal

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Spam calls and fraudulent communications are persistent challenges for many in India. In response, the government has launched Chakshu, a dedicated platform for reporting spam calls, SMS, and WhatsApp communications. Here’s a step-by-step guide to using the Chakshu portal to combat these incidents effectively.

What is Chakshu portal

Chakshu is designed to handle complaints about fraudulent communication occurring within the past 30 days. The platform covers various fraud categories, including fake customer care numbers, sextortion, KYC-related scams, and malicious links. However, it is important to note that Chakshu does not process cases involving financial fraud or other cybercrimes.

Steps to report fraud on Chakshu

1. Access the portal: Start by visiting the official Chakshu website.

2. Provide incident details: Enter details about the fraudulent communication, including the medium (regular call, SMS, or WhatsApp).

3. Describe the fraud: Specify the type of fraud. Categories include KYC issues, sextortion, or malicious links sent via SMS.

4. Upload screenshots: Attach screenshots of the fraudulent communication. Ensure the date and time are visible.

5. Add additional information: Use the provided 500-character limit to elaborate on the incident.

6. Enter contact details: Provide your contact number and any other relevant information.

7. Verify submission: Enter the OTP sent to your registered mobile number to verify your submission.

8. Submit the form: Once verified, submit the report to the concerned authorities.

The Chakshu portal empowers citizens by providing a simple process to report spam calls and fraudulent activities. By taking advantage of this platform, individuals can ensure swift action against fraudsters while contributing to a safer digital ecosystem.

Using Chakshu responsibly and promptly reporting incidents is essential for curbing such activities. This platform represents a significant step towards fostering a secure communication environment in India.