IndiGo has offered an explanation after airline employees were seen tossing boxes onto a trailer carelessly. The airline said that customer luggage was not mishandled after a Twitter user shared a video of the incident on the microblogging platform. Instead, IndiGo said in its response, the boxes in the video contained non-fragile cargo and were packaged to “endure fast maneuvers.”
On Wednesday, a Twitter user shared a short clip which show two small brown boxes being offloaded from an airplane. Two IndiGo baggage handlers pick up the boxes and toss them into a parked trailer. The same process is repeated with larger white boxes that arrive in tow.
“Hi IndiGo, is this how you handle all flight luggage everyday or today was special?” asked Twitter user @ triptoes while sharing the video.
Hi @IndiGo6E is this how you handle all flight luggage everyday or today was special? pic.twitter.com/A15hN6RxeJ
— Dilli Wali Girlfrand (@triptoes) November 30, 2022