IndiGo baggage handlers seen tossing boxes on camera. Airline’s response…

“Ms Goel, thank you for your feedback. The boxes in the video shared are not customers' luggage but instead, these are fast-moving, light weight containers carrying non-fragile cargo and packed by the shippers for us to endure fast maneuvers,” the airline responded.

“We'd like to assure you that our customers' possessions are our priority and they are handled with utmost care.”

Ms Goel, thank you for your feedback. The boxes in the video shared are not customers' luggage but instead, these are fast-moving, light weight containers carrying non-fragile cargo and packed by the shippers for us to endure fast maneuvers. 1/2

— IndiGo (@IndiGo6E) December 1, 2022

Meanwhile, several IndiGo customers over the last few months have complained about the airline no longer using the ‘Fragile’ tag to mark luggage with breakable items. IndiGo says the fragile tag has been discontinued because “we value all our passengers' bags and take utmost care during its transport, therefore a separate tag is not used.”