Customer Centricity

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Customer centricity: How do you know you are succeeding?

Apart from assessing various parameters that involve customers, it’s important to also keep employees engaged and satisfied.
How to turn more first-time visitors into repeat customers

Just four elements separate great service from a bad customer experience
Experts debate report on attrition, productivity in banks

Alok Kumar Mishra, chairman and managing director, Bank of India, Pratip Chaudhuri, chairman, State Bank of India and Saurabh Tripathi, partner and director, BCG Group explain to CNBC-TV18 the various aspects of a BCG report and offer a glimpse of the issues that will be discussed at the convention organised by Ficci and IBA

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Customer Centricity

Customer centricity: How do you know you are succeeding?

How to turn more first-time visitors into repeat customers

Experts debate report on attrition, productivity in banks