IndiGo crisis latest updates: IndiGo has so far processed refunds totalling Rs 610 crore

To ensure financial protection for passengers, the Ministry issued strict directives to IndiGo requiring that all refunds for cancelled or severely delayed flights be completed by 8:00 PM today. IndiGo has so far processed refunds totalling ₹610 crore. No additional fees are permitted for rescheduling travel impacted by cancellations. Dedicated support cells have been created to proactively assist passengers so that refund and rebooking issues are resolved without delay or inconvenience.

IndiGo, in another statement on Sunday, said it is seeing “significant and sustained” improvement in its operations after days of large-scale flight cancellations. It stated that network stability is likely to be restored by December 10, earlier than its previously communicated timeline of December 10-15.

In its official statement released Sunday afternoon, the airline said cancellations had reduced and on-time performance had improved substantially as efforts continued to normalise services. It added that cancellations were now being made earlier in the day, enabling more timely communication with passengers. Read More 

A parliamentary panel is set to summon senior executives of private airlines as well as officials from India’s civil aviation regulator after the massive wave of IndiGo flight cancellations left thousands of passengers stranded at airports nationwide, reported PTI on Sunday.

The Parliamentary Standing Committee on Transport, Tourism and Culture, chaired by JD(U) leader Sanjay Jha, is expected to call top airline officials and representatives of the Directorate General of Civil Aviation (DGCA) and the Civil Aviation Ministry to explain the unprecedented disruption and present measures to prevent a repeat.

A panel member, as cited by PTI, said the committee has taken “serious note” of the chaos faced by travellers as cancellations and delays continued for a sixth straight day. Even MPs travelling to Delhi for the Winter Session were hit by IndiGo cancellations and delays by other carriers, the member said, adding that lawmakers had also received complaints about surging airfares triggered by the crisis.

IndiGo continued to face operational challenges at Bengaluru’s Kempegowda International Airport, with a total of 150 flights cancelled on Sunday. According to airport data, 76 arrivals and 74 departures were affected, leaving passengers stranded and scrambling for alternatives.

In Keraa, the Trichy Airport today reported several cancellations by IndiGo as the airline continues to face widespread operational disruptions across the country. According to airport officials, the carrier had a full schedule of flights planned for December 7, but 11 services have been cancelled so far:

Domestic arrivals: 5 cancelled

Domestic departures: 6 cancelled

Railways is also enhancing capacity on scheduled services. An AC 3-tier coach is being added to the Ahmedabad-Thawe Junction train, a 2nd AC coach to the Swarna Jayanti Rajdhani Express, and a sleeper coach to the Sabarmati-Jammu Tawi Express.

Meanwhile, with IndiGo’s flight disruptions entering their sixth day, the Western Railway zone has rolled out special trains and added extra coaches to help stranded passengers reach their destinations.

Western Railway Public Relations Officer Ajay Solanki said additional services and augmented capacity have been arranged to absorb the sudden passenger load caused by widespread flight cancellations.

According to officials, a Sabarmati–Delhi special train will run on December 7 and 9, departing at 10:55 pm and reaching Delhi at 3:15 pm the following day. Another special service, the Sabarmati–Delhi Sarai Rohilla train, departed on December 7 at 5:30 am and is scheduled to reach its destination at 11 pm.

IndiGo has cancelled three flights departing from Mumbai airport on Sunday. The affected routes include Mumbai to Kolkata, Mumbai to Nagpur, and Mumbai to Bhopal.

IndiGo has cancelled flights 6E 6165, scheduled to depart at 9:45 am, and 6E 478, scheduled for 2:40 pm, from Srinagar to Amritsar on Sunday due to ongoing operational disruptions. Passengers have been advised to check with the airline for rescheduling and refund options.

The DGCA also highlighted that the large-scale operational collapse points to “significant lapses in planning, oversight and resource management” and may amount to prima facie non-compliance with Rule 42A of the Aircraft Rules, 1937, and Civil Aviation Requirements (CAR), Section 7, Series J, Part III (Rev.2), which regulate duty periods, flight duty times, and mandatory rest periods for crew.

The DGCA noted “massive disruptions” in IndiGo’s schedule, causing “severe inconvenience, hardship and distress” to travelers. The notice emphasized that, “…as the CEO, you are responsible for ensuring effective management of the airline but you have failed in your duty to ensure timely arrangements for conduct of reliable operations and the availability of requisite facilities to passengers.”

The Directorate General of Civil Aviation (DGCA) has held IndiGo’s top management accountable for ongoing flight disruptions that have left thousands of passengers stranded across India.

In a show-cause notice issued to CEO Pieter Elbers and Accountable Manager/COO Isidro Porqueras on Saturday, the regulator has demanded explanations within 24 hours for the airline’s operational chaos.