Upstox, Zerodha say sell orders not getting authorised due to 'issue at CDSL across brokers'

Upstox, Zerodha say sell orders not getting authorised due to 'issue at CDSL across brokers'

Brokerages Upstox, Zerodha on December 18 said customers won't be able to authorise sell orders because "CDSL (Central Depository Services Limited) services are temporarily down across brokers".

"You may not be able to authorise your sell orders because CDSL services are temporarily down across brokers. We are trying to resolve this with CDSL and will notify you with further updates," said Upstox on X platform (formerly Twitter).

"Due to an issue at CDSL across brokers, you may face an issue with authorising the sale of your stocks. We are in touch with CDSL to have the issue resolved at the earliest. In the meantime, you can sell your holdings without the need for CDSL authorisation," said Zerodha on X.

Normally, when you sell stocks through your broker, you need to authorise the transaction via CDSL's platform (using OTP or other verification methods) to ensure that the depository releases the stocks from your demat account to the buyer.

Groww, another brokerage, said the issue has been resolved.

"Due to an issue at CDSL across all brokers, you may have faced issue with authorising the sale of your stocks. We wish to inform you that the same is fixed and you can place fresh sell orders now," said Groww.