AI a key enabler to power India’s financial future, says Jio Financial Services' KV Kamath

Kamath noted that by embracing technology, Jio Financial Services is uniquely positioned to become a premier financial services enterprise, catering to the evolving aspirations of their customers.

As India moves towards a $5 trillion economy, KV Kamath, Chairman of Jio Financial Services, said artificial intelligence (AI) will be key to ensuring the adaptability and resilience of the country’s financial services sector.In Jio Financial Services' Annual Report, Kamath highlighted the transformative potential of AI, particularly emerging forms like Agentic AI in delivering inclusive, efficient, and secure financial services.

“Next-generation technology, especially the evolving world of Artificial Intelligence (AI), will be a key enabler in ensuring this adaptability and strength,” Kamath said adding that new branches of AI, such as Agentic AI, which is capable of autonomous action and decision-making, hold immense potential to define the future of this industry.

Kamath noted that Agentic AI can enable hyper-personalised financial advice, streamline complex back-office operations, and dramatically enhance fraud detection, all while delivering a better customer experience. Agentic AI refers to AI systems that are designed to autonomously make decisions and act, with the ability to pursue complex goals with limited supervision, for example virtual assistants, Chatbots etc.

“For India, this technology can be a game-changer. By leveraging Agentic AI, we can break down traditional barriers, making financial services more accessible and affordable to a wider population," Kamath said.

He warned, however, that the growing reliance on AI must be matched with a strong commitment to data privacy and cybersecurity.

“One must also remember that the business of financial services is premised on trust. Even as we harness the full potential of technology, we must remain mindful of safeguarding customer data and privacy by making the necessary investments in cybersecurity measures," he said.

India’s economic outlook, Kamath noted remains strong, with GDP growth expected to hit 6.5% in FY26. He attributed this momentum to a “large and vibrant consumption market,” a wealth of talent, rapid technological adoption, and continued policy reforms.

“Fuelled by technological innovation, the financial services sector has undergone a profound transformation,” he said. “Digital platforms now effortlessly bridge the gap between service providers and consumers (both rural and urban) at a fraction of the cost," he added.

Reflecting on Jio Financial Services’ journey, Kamath said FY2025 was a “transformative year,” with major investments made in people, processes, products, and technology. Looking ahead, he voiced confidence in the company's ability to scale up its offerings while maintaining strong governance and risk management.

“In FY2026, I am confident that we will capitalise on this strong foundation to bring intuitive and innovative products and services to Indians at scale,” he said.

Kamath noted that by embracing technology, Jio Financial Services is uniquely positioned to become a premier financial services enterprise, catering to the evolving aspirations of their customers.