Haryana Police website plagued by glitches - session timeouts frustrate users

Haryana Police

The Haryana Police website, which has recently undergone an upgrade aimed at enhancing citizen services, is encountering technical glitches and accessibility issues, Hindustan Times reported.

The new system, designed to simplify police services like character certificates and FIR downloads, is experiencing significant technical issues. These include extended loading times, frequent session timeouts, and overall difficulty in accessing key features.

As per the report, for login, the website requires users to input personal information, including mobile numbers and one-time passwords (OTPs). However, this has proven cumbersome for many. “Even after logging in with a mobile number and OTP, you still have to re-enter the mobile number and OTP just to view a FIR,” a resident was quoted by HT as saying. “There’s no clear option to download it either. It’s incredibly time-consuming,” he added.

The glitches in the Haryana Police website are mainly troubling those trying to access existing FIRs quickly. As per the report, the website’s reliance on OTPs for login has made it impossible for individuals without a mobile phone to access services.

Moreover, the two available login options—a one-time login by entering a mobile number and a sign-up option that requires detailed personal information—have added further complexity for users, the report added.

A police officer posted in Panchkula was quoted by HT saying that the website was being upgraded by the National Informatics Centre (NIC), which provides IT support and e-governance solutions to the Haryana government. “The technical glitches will be resolved soon,” he added.

SK Nayar, president of the Citizens’ Welfare Association, Panchkula, criticized the website for being too complex and difficult to navigate. “A public service website should always be simple and easily accessible to the general public. If it’s time-consuming and plagued with technical glitches, then its primary purpose of serving the citizens is not being met,” Nayar was quoted by HT as saying.