Covid-19 has hit almost all the industries across the globe and the impact of the pandmic on the financial services sector has been significant.
Lockdowns and social distancing particularly has had immediate effect on several banking activities. Experts in the sector have greatly underscored the need for focusing on digital channels and platforms during times like these.
Interestingly, the COVID situation has led to the increased collaboration between banks and their new-age fintech counterparts. To aid the banks and their customers, many Fintech providers have come forward to offer technology for free or at discounted prices.
The NY-based 7Chord is one such fintech which has proactively come forward to aid the players in the financial services sector. The company offers an AI-driven platform for bond traders—called BondDroid which is now being offered at no charges for the next three months. Another great case in point is Active.ai. While customers are confused and look for answers, the virtual assistant from Active.AI comes to the rescue of the banks. The technology helps in customizing answers rapidly, specific for any institution and the company is now extending its trail period for an additional 30 days.
Communicating with the clients is another vital factor, which has been hit by the pandemic. Bankingly, an online and mobile banking software, has launched a free android app for banks to effectively communicate with the clients. The app is non-trasactional, but it does display various forms for onboarding. In another instance is, Q2, which offers digital banking platform, has announced discounted deployment fees for both its corporate and banking customers.
As the pandemic has left the customers locked behind the doors, at many places, the concern of EMIs and payments is immense. Banno, a software firm that targets financial institutions, has enabled free dgital support services, ‘skip loan payment’ features and features to integrate charity platforms—all at free of cost for its banking sector customers.
Seeking out financial help during the critical period is made easy by Leaf. The company offers Stammi, the platform to aid retailers. They can sign up, and gather donations through this platform. The services are offered free for the merchants and customers by Leaf.
Zuci, which offers AI-based underwriting platform, has come forward to offer its product for free for 90 days. Not just that, the fintech offers integration and deployment services at free of cost and an assurance of making the system up and running in in less than 40 hours.
These players and many others are underscoring the value of tighter parterships and collaborations during troubled times.
Discover the latest Business News, Sensex, and Nifty updates. Obtain Personal Finance insights, tax queries, and expert opinions on Moneycontrol or download the Moneycontrol App to stay updated!
