SapphireIMS Strengthens Its Service Desk Offerings

SapphireIMS, one of the providers of end-to-end IT Service Management solutions, has announced that SapphireIMS has strengthened its service desk offering, to enable the enterprises to provide an improved and a better service for their customers. SapphireIMS service desk is an ITIL certified IT service management platform enabling organisations to model service delivery management functions (which includes IT and Non-IT) and track the adherence. This allows the CXO's and decision makers to get bird's eye view of the entire service delivery operations.

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