In a complaint filed against the Managing Director of Supertech, Mohit Arora, it was alleged that the company tried to forfeit the booking amount and unilaterally cancelled the booking of the flat, located in Noida, Uttar Pradesh, without any notice.
The study, which measured customer satisfaction with the after-sales service experience at original equipment (OE) authorised service centre during the first 12-24 months of ownership, found Suzuki Motorcycle India at the second spot followed by Royal Enfield at third.
According to the JD Power 2015 India Customer Service Index (CSI) Study, MSI with a score of 906, on a scale of 1,000, performs well across all factors with greatest improvements in service initiation followed by service facility.
According to the JD Power Asia Pacific '2015 India Brand Influence and Positioning Study', Maruti Suzuki ranks highest in brand influence with a score of 839 (on a 1,000-point scale), with Hyundai coming in second (767) and Toyota third (744).