Airlines instructed to reduce passenger inconvenience during fog-related disruptions

Aviation Ministry has held meeting to discuss preparedness in case of fog-related disruptions.

The Aviation Ministry has instructed a host of measures in consultation with airlines and airport authorities to reduce passenger inconvenience during fog-related disruptions.

Conducted over past two months, these discussions with stakeholders are aimed at streamlining the travel experience, reduce delays, and offer a smoother and more efficient journey, including during peak hours affected by weather disruptions.

To minimize passenger inconvenience, airlines have been instructed to 'proactively' communicate with travellers about potential delays or cancellations due to visibility issues on the runway. Airlines have also been reminded to cancel upcoming flights in case the delay exceeds more than three hours.

Even the Online Ticketing Agents (OTAs) have been looped in by the Aviation Ministry in seeking 'better and clear communication' with passengers.

A new Standard Operating Procedure (SOP) for efficient Wide Area Traffic Management has been implemented by the Airport Authority of India, designed to better regulate traffic at fog-impacted airports as well as at the originating or destination airports.

Read More: Flying in fog season - Essential tips to avoid delays and cancellations

The circular to facilitate smooth re-entry of passengers in case of flight cancellations has been operationalized, and aims to ensure that passengers are not held up inside delayed aircraft for more than 90 minutes.

The DGCA said it has ensured adequate deployment of CAT II/CAT III-compliant crew and aircraft to carry out Low Visibility Operations during the fog period at affected airports. As of now, three runways at the Delhi airport have activated CAT III ILS systems.

Read More: DGCA orders suspension of 2 Akasa directors for lapses in pilots training

All Control Centers run by airlines will be required to maintain closer coordination, especially during fog, and ensure that the staff understands 'on-ground realities' of the airport.

All Airlines have been asked to ensure full staffing at check-in counters during peak hours, to reduce passenger inconvenience.