'Bhikhari ki aulad...': Rapido driver hurls insults at Mumbai woman over extra charge. Company apologises

A Mumbai-based tech professional claimed she was verbally abused and threatened by a Rapido cab driver after she declined to pay an additional charge for her ride. Ohshin Bhat took to the social media platform X (formerly Twitter) to share a screenshot of the driver’s abusive messages, sparking widespread discussion about passenger safety and cab services.

Bhat recounted that she had booked a cab via Rapido’s Economy service, which typically offers more affordable rides using hatchbacks. However, the assigned vehicle was from Rapido’s Premium category, which generally involves sedans and charges higher fares. The driver, who appeared to list his vehicle under both categories to secure more rides, demanded extra payment.

When Bhat refused to pay the additional fare, the driver allegedly became hostile. According to the screenshot she shared, he wrote: "Cancel kar do varna pel dunga khade khade" (Cancel the ride, or I will beat you up right here). He further insulted her by calling her a “Bhikhari ki aulad” (child of a beggar) and mocking her financial choices with statements like “Saste me chahiye paidal ja” (If you want it cheap, walk).

Bhat reported that she eventually cancelled the ride and booked an alternative cab with Uber, while the Rapido driver cancelled the booking himself after the altercation. Speaking to Hindustan Times, she expressed her concern over such behaviour from service providers.

Responding to the allegations, Rapido issued a public apology via its customer care handle on X.
"We fully understand the seriousness of this matter, and we deeply apologise for the captain's unprofessional behaviour. Kindly share the ride details via DM so that we can prioritise action against the captain and provide you with updates," the company wrote.