Future of App Development is multi-experience: Gartner

Despite the web browser continuing to serve as the most popular application touchpoint, mobile apps are on the rise. As immersive devices such as smartwatches, smartphones and voice-driven devices permeate the industry, the modes of interaction (type, touch, gestures, natural language) expand across the digital user journey.

Among enterprises that have developed and deployed at least three different types of applications (other than web apps), the most common are mobile apps (91 percent). Conversational applications are the second-most widely developed type of application type at 73 percent for voice apps and 60 percent for chatbots, according to the survey.

“This reflects the natural evolution of application functions to support the digital user journey across natural language-driven modes and devices,” said Wong.

Technology

Cloud-hosted artificial intelligence (AI) services are the most widely used technology to support multi-experience application development (61 percent of respondents), followed by native iOS and Android development (48 percent) and mobile back-end services (45 percent).

Business Impact

Contrary to the perception that mobile apps are in decline, they are in the lead for applications projected to have the most impact on business success by 2020, according to respondents. Following mobile apps are virtual reality (VR) applications and AR applications. “Although respondents indicated a high level of development activity for chatbots and voice apps, very few thought they’d have the most business impact by 2020,” said Wong.