Software Robots Will Not Ring The Death Knell For Offshoring, Despite Industry Fears: Ovum

Advancements in automation as an approach to achieve cost and time savings should be viewed as an additional instrument in sourcing strategies rather than a panacea for process efficiency.

July 15, 2013 / 13:35 IST

Software robots will not spell the end of offshoring, despite industry claims it will, says Ovum. However, the global industry analysts do foresee that offerings around robotics and automation will mature and lead to significant cost savings in service delivery.

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first published: Jul 15, 2013 01:20 pm

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