The Ministry of Consumer Affairs, Food & Public Distribution launched the eDaakhil portal in 2020. The platform is available across all states and union territories, providing an online system for submitting grievances to Consumer Commissions. Here’s a detailed guide on how to access it and file consumer complaints.
What is eDaakhil portal?
The eDaakhil portal, developed under the Consumer Protection Act 2019, allows consumers to file complaints and pay fees online. The system enables paperless case filing, allowing users to submit complaints and track case progress digitally. It is designed to make the consumer grievance redressal process accessible across the country.
How to register and file a complaint on eDaakhil: A step-by-step guide
Visit the Portal: Go to the eDaakhil website: https://edaakhil.nic.in/.
Sign Up: Use a valid email ID to register.
Verify the registration through an OTP sent to your registered mobile number or email.
Log In: Access the platform using the login credentials created during registration.
File a Complaint: Enter the required details about your grievance and upload supporting documents online.
Pay Fees: Make the necessary payment for your case online or offline.
Note: No fee is required for complaints involving goods or services valued at up to Rs 5 lakh.
How to track the consumer case?
After submitting the complaint, check the “Pending Approved Cases” section for updates. Notifications about case status will be sent to your registered email or mobile.
Things to keep in mind
Physical document submission is not required when filing online. Contact the respective commission for exceptions. Payment completion ensures your case is listed under the commission’s pending approvals.
Discover the latest Business News, Sensex, and Nifty updates. Obtain Personal Finance insights, tax queries, and expert opinions on Moneycontrol or download the Moneycontrol App to stay updated!
