TCS bags AI-led IT transformation deal from Finland’s UPM

Country’s largest software exporter Tata Consultancy Services (TCS) on February 13 announced that it has signed an agreement to drive end-to-end IT transformation for Finland-headquartered recyclable product company UPM. The transformation project will help UPM adopt an AI-first operating model and enhance user experience.

As part of the agreement, TCS will provide digital services including service desk, workspace services, onsite support services, business and platform application services, network and connectivity services, hybrid cloud services and Service Integration and Management (SIAM). The programme also involves enhancing the digital experience of UPM's 15,800 employees by using AI to support better human-machine collaboration.

Turkka Keskinen, Chief Information Officer at UPM, said, “At UPM, we are striving to build a human centric yet business-oriented IT infrastructure. Through this partnership, we are seeking to provide effortless information technology that is cost-effective and scalable, utilizes the most recent AI and automation solutions and offers value-based delivery, and end-to-end accountability.”

Subhadipta Samantray, Country Head, TCS in Finland, added, “At TCS, we are thrilled to forge strategic endeavor with UPM, a sustainability forerunner and help the company to accelerate growth and innovation by utilizing our unique expertise and industry-leading product and platform offerings.”