Bima Sugam portal will offer online access all your insurance policies
A single safe account will make it easy to view, renew, and compare all your insurance policies with providers—here's how Bima Sugam is likely to work when launched.
India's first universal insurance platform Bima Sugam is set to be a one-stop digital platform for buying, managing, and servicing all your insurance policies—regardless of the insurer. Designed as a part of India’s digital public infrastructure, it will integrate with Aadhaar and PAN for seamless onboarding and use. However, the portal is still under development, and its launch has been delayed multiple times. The final rollout date remains uncertain.
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How to open your electronic insurance account (e-Bima) After the portal goes live, the users will be able to sign up through Aadhaar-based KYC or PAN authentication. If the authentication is successful, an electronic insurance account (e-Bima) will be created. The centralised account will link all your life, health, motor, and general insurance policies from the joiners automatically, just like a demat account for investments.
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Consolidated view of all your policies Once enrolled, policyholders will be able to see all their policies on one dashboard regardless of the insurer. Crucial details such as policy type, date of expiry, premium due date, sum assured, and claim status will be available with a glance. No need to log in to various insurer websites or apps to check updates and renewals.
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Smooth renewals, upgrades and portability The Bima Sugam portal will enable policyholders to renew, upgrade or port their policies online. Most transactions will be performed electronically by Aadhaar OTP and DigiLocker for document proof. Policy requests and modifications will be sent directly to insurers in real time, reducing paperwork and delays.
Easy track of service requests and claims Once ready, the portal will allow users to file claims and put up service requests for all the policies under one account. Interoperability with TPAs and insurers will offer real-time status checks and faster redressals—IRDAI has proposed a 72-hour turn-around time for claims settled via Bima Sugam.
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Compare products and check payment history Along with managing existing policies, the Bima Sugam portal will allow users to compare insurance schemes of providers. This will allow individuals to purchase enhanced coverage or lower premiums. It will also display premium payment history and alert users about lapses or unpaid dues, reducing the risk of policy cancellation or fraud.
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Inclusive and secure architecture Bima Sugam is one of the Bima Trinity initiatives under IRDAI and will be a not-for-profit platform run with the aid of large public and private insurers. It will offer multilingual, voice-enabled access along with high standards of encryption to enable digital inclusion. More than 30 insurers are anticipated to be fully on-boarded by mid-2025.
