Bangalore International Airport Limited (BIAL), which operates Kempegowda International Airport Bengaluru, has partnered with KPMG in India to harness the transformative capabilities of Generative AI (GenAI).
"This partnership aims to redefine airport operations, enhance efficiency, and establish new global benchmarks in aviation by leveraging pioneering GenAI models within a flexible and adaptable architecture," said a statement from BIAL.
Moneycontrol had first reported that Bengaluru airport is likely to partner with KPMG for AI solutions to enhance passenger experience and operational efficiency.
"Further, the partnership aims to deliver a cutting-edge GenAI platform, specifically tailored to BIAL's operational ecosystem. This platform could represent a paradigm shift in the aviation industry, offering transformative capabilities that are expected to redefine airport operations while significantly enhancing the customer experience," it said.
By processing and analysing vast datasets in real time, powered by a highly flexible and efficient technology stack, the platform aims to enable smarter decision-making and generate predictive insights to support adaptive solutions that evolve with operational demands. Its ability to recognise patterns and forecast trends could empower airports to proactively anticipate and mitigate disruptions, ensuring smoother operations and greater resilience.
The platform is expected to drive operational excellence, augment decision intelligence, elevate the passenger experience, and unlock data-led efficiency by automating routine tasks, surfacing insights, and providing real-time AI-driven support across airport functions. This advanced and state-of-the-art platform will incorporate stringent data privacy measures, adherence to responsible AI principles, robust cybersecurity protocols, and scalability across various domains within the airport ecosystem. These elements will help maintain seamless operations and maximise impact with high consistency.
George Fanthome, chief digital and information officer at BIAL, said, “At BIAL, we are committed to driving innovation at every level, and our association with KPMG in India is a significant step toward unlocking the immense potential of GenAI at Kempegowda International Airport.
GenAI's capabilities—such as real-time decision-making, predictive analytics, and adaptive intelligence—enhance our operations, leading to greater efficiency and sustainability. With a platform centred on data privacy, responsible AI, and scalability, BIAL, known for embracing the latest technological innovations, is set to take a leadership position in the aviation industry with a ‘Future Ready’ airport.”
“We are proud to partner with BIAL on this pioneering initiative in the aviation sector. Generative AI holds transformative potential to redefine airport operations and elevate passenger experiences worldwide. This project firmly positions BIAL as an industry leader, and we are excited to leverage our expertise in AI and aviation to drive meaningful, long-term impact,” said Girish Nair, partner and head of aviation, KPMG in India.
“By integrating advanced GenAI models, BIAL and KPMG in India aim to establish a future-ready airport ecosystem that prioritises efficiency, security, and sustainability. This partnership positions KIA as a pioneer in adopting next-generation technologies, setting a new standard for smart airport management,” the release added.
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