Zomato CEO Deepinder Goyal on Tuesday announced the launch of India’s first “large order fleet”. The move, aimed at better handling of large orders for parties or events, will be an all-electric fleet, according to the CEO.
The brand-new fleet is specifically tailored to serve large orders, for a gathering of up to 50 people. “Today, we are excited to introduce India's first large order fleet, designed to handle all your large (group/party/event) orders with ease. This is an all-electric fleet, designed specifically to serve orders for a gathering of up to 50 people,” Goyal wrote on X. He also shared pictures of the electric vehicle attached with large delivery carts.
Earlier, large orders were handled through multiple regular fleet delivery executives and the customer’s satisfaction level was not that ideal. He mentioned that the large order fleet would be able to address those shortcomings efficiently.
“Such large orders were earlier served by multiple regular fleet delivery partners, and the customer experience wasn’t what we really aspired for. These new vehicles should solve most of the problems our customers face while placing large orders on Zomato,” Goyal wrote in a separate tweet.
However, the CEO acknowledged that the fleet is a “work in progress” and the team at Zomato is still working out the nitty gritties of the same. The company is also in the process of adding features like cooling compartments and hot boxes with temperature control.
“Having said that, these vehicles are still ‘work in progress’, and we are in the process of adding important enhancements to them – like cooling compartments, and hot boxes with temperature control – to ensure everything arrives just the way you like,” he added.
Meanwhile, last month, Zomato faced a lot of flak after Goyal announced the launch of a “pure veg fleet” for delivering orders from pure vegetarian restaurants. A day after announcing the fleet for customers with vegetarian dietary preferences, Goyal announced that the on-ground segregation of the riders won’t be happening.
Earlier, it was informed that the the riders for the “pure veg fleet” would be wearing green-coloured uniforms instead of the colour red.
Citing valuable feedback from the customers, Goyal wrote, "While we are going to continue to have a fleet for vegetarians, we have decided to remove the on-ground segregation of this fleet on the ground using the colour green. All our riders — both our regular fleet, and our fleet for vegetarians, will wear the colour red."
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