Satish Kaushik on May 25 accused Go First of cheating their customers and, in a Twitter thread, shared his experience with the airline company.
The actor and filmmaker said that he had paid extra money for a particular seat on a Mumbai to Dehradun flight but the airline allegedly sold that seat to another passenger without agreeing to a refund.
"It is very very sad that Go First airways has to use dubious ways to earn money from passengers," Kaushik tweeted.
When the airline requested other passenger to take the next flight, it was found that there were no seats available, thus putting Kaushik's flight on hold, the veteran actor wrote.
Satish Kaushik also added that a Go First representative had also promised a refund but after contacting customer support, the actor was told that he wouldn't get one.
The actor then accused the airline of harassing passengers. “Is it right? Is this the way to earn extra money by harassing a passenger? It is not about getting refund but it is about voicing your grievance,” Kaushik wrote.
“I could have hold the flight but my goodness and holding the passengers for more hours after three hours of torturous delay did not allow me to do that. Good luck #GoFirstairways.”
Go First, however, responded to the thread and said, “Dear Satish, we thank you for reaching out to us and we regret any inconvenience caused. You will positively hear from our office soon.”
A GO FIRST spokesperson later responded to the allegations levelled by Kaushik and said in a statement: “We truly regret the inconvenience caused to Mr Satish Kaushik regarding the middle seat – Go More - on flight ‘G8 2315’. We are terribly disappointed by what occurred on his journey and believe that such mistakes should not be condoned, and that no consumer should ever be put through such an ordeal. GO FIRST immediately contacted and apologised to Mr Satish Kaushik as well as offered a refund, which is presently being processed.”
“Customer centricity has been the very core of GO FIRST’s operational philosophy. With a focus on efficiency and customer satisfaction, GO FIRST endeavours to provide a seamless flying and airport experience to its passengers, in line with its ‘You come first’ philosophy. We thank you for your ongoing support and apologise once more for this sad occurrence.”
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