Like A Boss: Hindustan Coca-Cola Beverages’ Christina Ruggiero on the most critical skill required of leaders, what she learned on the job and the importance of inclusion 

 Where is the best place to prepare for leadership: at business school or on the job?

I have met many people who have been successful using either routes.  But I do think it is important for students to obtain some work experience during their studies. In my experience, the leadership potential differentiators are often an individualistic trait. It is a blend of capability, capacity, curiosity, and attitude.

Growing up, my personal choice was to do both simultaneously. I finished business school while I was working full time. It was a remarkable learning experience for me because I was able to implement in real time whatever I was learning. I was able to share practical experiences in class and share learnings from case studies in the office.

Describe your management style.

Energetic, authentically inclusive, empowering and growth oriented.

 Are tough decisions best taken by one person or collectively?

I believe in the importance and criticality of collaboration and inclusion. I believe empowerment with accountability is critical.  It is important to ensure that decision makers have the data, input and wisdom of other thoughts and perspectives. Leaders should be comfortable to make clear decisions in a timely fashion.

 Do you want to be liked, feared or respected?

Respected.  Always respected.

 What does your support team look like?

This question made me smile.  Earlier in my career, especially as a woman leader, I thought it was more important to demonstrate my personal strength/resilience independently.  Resilience is absolutely a critical skill and enabler for all senior leaders. However, I was mistaken in my thinking that leaders don’t need a support team.  I am blessed to have a wonderful support system which broadly includes my family, friends, managers, mentors and team.

 A business outside of white goods or a business leader that you draw inspiration from?

I am always inspired by people and organisations that have a growth culture firmly embedded in strong and clear values. “How” things get done has always been just as, if not more important, than “What” is accomplished.

 Which management book has influenced you the most?

Recently I have repeatedly referenced Creativity, Inc. by Ed Catmull and The Fearless Organization by Amy Edmondson.  However, I often find that my clearest leadership reflections are from work that is not directly sold as management books. Two of my favorites are Quite by Susan Cain and Wabi Sabi by Beth Kempton.

 Do you socialise with your team outside of work?

No. However I attend a number of work functions, gatherings, dinners, etc.  My family is also very visible at work and we do sponsor a number of events where family participation is encouraged.

 What would your key management advice be?

Be your best authentic self, consistently. Every day you have the opportunity to be both a teacher and a student. Learn from mistakes, failures, and missed opportunities. Every day, you have the ability to make the world a better place and to positively affect the people around you. Integrity matters, curiosity fuels, and resilience sustains.