Developing over 100 new agents in Gen AI, most industries now have discussion on Gen AI, says Infosys

Infosys is witnessing an increasing adoption of generative artificial intelligence (Gen AI) among its clients, led by financial services players, largely aimed at improving efficiency and cost optimisation. To meet the growing demand, the IT major is developing over 100 new agents in the Gen AI space for its clients. "These agents are for deployment within our clients, many of them already using agents that we've developed," the company said.

Meanwhile, CEO Salil Parekh also revealed in the post-earnings call that the company was in discussion around Gen AI with clients across most industry. "So let's say the overall work is large, but there's always some element of generative AI in that discussion that we're involved in. We've also had several discussions with clients where they would like to use the small language models that we built," Parekh said.

"What we're seeing is the agents are helping clients to achieve efficiency and time reduction, cost reduction, or greater impact in their customer base and growth," he added.

In addition, the increasing adoption of AI offers benefits not just to clients but also to Infosys through improved productivity. "On the AI-driven productivity point, in general, what we see is whenever there is a productivity bene there's always sharing with clients," Parekh revealed.