People nowadays want convenience and what’s better than making online payments to a friend, online website, or e-commerce platform, and even to a scammer – sometimes? Jokes apart, convenience is just one aspect, but it has also brought security implications to the table which has resulted in the increased numbers of financial fraud, banking scams, credit card frauds and more.
To make it easier for users to report such incidents, the government of India has a national cyber crime reporting portal. This portal allows users to report cybercrime, including financial fraud, register a complaint and follow up with it too.
If you’ve become a victim or someone else you know has been duped by scammers, here’s how you can register a complaint online.
Mandatory information required to file the complaint
A PC or phone with internet connection
Some proof of financial fraud
Working phone number with SMS service to receive OTP
Identity proof (soft copy)
Incident date and time along with 200 words explaining the incident
Acceptable identity proof
Voter ID
Driving License
Passport
PAN card
Aadhaar card
Make sure the file format is .jpeg, .jpg, .png and the file size is less than 5MB.
Banking details
To file a financial fraud complaint, you will be required to upload a soft copy of a couple of information. Also, the upload size can’t exceed 10MB.
Name of the Bank/ Wallet/Merchant
12-digit Transaction ID/UTR No.
Date of transaction
Fraud amount
Additional information required
Suspected website URLs/ Social Media handles (wherever applicable)
Suspect Details (if available)
Mobile No
Email id
Bank Account No
Address
Any other document through which the suspect can be identified.
Once you have all this information handy with you, you can proceed with the complaint registration process. Here are the steps you need to follow
Open https://cybercrime.gov.in/ on your phone or PC
Click on the “Register a Complaint” option at the top and choose “Financial Fraud”
On the next page, find the “Financial Fraud” tab and click on “Register a Complaint” button
Once again, click on “File a complaint” button on the next page and hit “I Accept button.
If you are new to the portal, then click on the “Click here for new users” option to create an account and enter the following details: State, Login ID of your choice, and phone number.
Then, click on “Get OTP” button and enter the OTP received
Fill in the CAPTCHA and click “Submit”
Login into the account using your phone number, Login ID and OTP
Then you will be asked to fill up the form. Enter key details in the form which has four sections -- Incident Details, Suspect Details, Complaint details.
Once done, hit Preview and Submit
That’s it! The complaint has been filed. You can also download the PDF of your complaint and keep it with you.
Keep the Acknowledgement number provided after submission is handy to track the status of the application in future.
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