Raymonds chairperson and managing director Gautam Singhania on Sunday blasted Lamborghini's India and Asia heads for not reaching out to him after he complained about a Lamborghini Revuelto getting stranded in the middle of the road in Mumbai after he took it out for a test drive on October 3.
"I'm shocked at the arrogance of India head Sharad Agarwal and Asia head Francesco Scardaoni. Not one has reached out to even check what the customer issues are," Singhania wrote on LinkedIn. He claimed that he had been facing problems with the luxury car within 15 days of delivery.
The 59-year-old is no stranger to the high profile life as a billionaire and is well known for his collection of exclusive luxury cars. Singhanhia once personally went to France to drive a Formula One racer. From the swanky Ferrari 458, an Audi Q7, the LP570 Superleggera, the Nissan Skyline GT-R, and a Lamborghini Gallardo are part of his collection.
Reacting to his post, social media users said it was disheartening to see Lamborghini ignore its customers.
"It’s disheartening to see such behavior from a luxury brand that should prioritise its customers, especially when India stands as a vital, growing market. India’s luxury car market is one of the few bright spots globally, and brands should consider this a prime opportunity to connect with their customers on a more respectful and personalized level," commented Sanjeev Mulchandani (executive vice president and business head at Associated Broadcasting Co Pvt Ltd. "As more Indian customers invest in luxury cars, it’s crucial for brands to recognize the value of building genuine relationships, not just sales. Hopefully, Lamborghini acknowledges this misstep and takes steps to ensure a better experience for Indian customers."
"It’s disappointing to see leaders not engaging directly with customers to address their concerns. A proactive approach would show genuine commitment to customer satisfaction and trust-building," wrote real estate business coach Girish Chhalwani. "Is this the reason even in lightweight utility vehicles, Indian brands are becoming popular day by day as international brands are unable to cater to the Indian market anymore?"
On October 3, the Raymond boss had taken to X to share reliability concerns about the vehicle.
"I took the new Lamborghini Revuelto for a test drive and ended up stranded on the trans-harbour link due to a complete electrical failure. It's a brand-new car—are there reliability concerns? This is the third one I've heard of experiencing issues within 15 days of delivery," he wrote.
Lamborghini is yet to respond to the incident.
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