Broking platform Zerodha was again hit by technical glitch on January 29 morning, with several clients complaining on the X platform and demanding compensation for the "loss". The issue was later resolved.
"Yes I too am affected, my 5000 profit became Rs 800 and I had to exit at Rs 880. couldn't execute other trades, we deserve compensation," an X user posted
Another said, "Dear sir, podcast baad mein record kar lena (Record your podcast later). Zerodha is down again, people are losing money."
At 9.44 am, Zerodha said, " The issue is resolved. Due to a connectivity issue, some of our users are facing issues with order placement on Kite. We are working on fixing this."
Zerodha has been facing multiple technical glitches. The most recent ones were December 4 and on November 6.
"The issues on November 6 and December 4 were triggered due to edge cases with our external dependencies. This is no excuse, and I understand that, as a platform, we are responsible for all the issues you face," Zerodha said.
Zerodha rival Groww faced a similar glitch last week. Several clients on took to X on January 23 to complain that they were unable to login to their accounts and carry out trades, resulting in losses. While they demanded compensation, Groww's X account responded that the team was resolving a technical issue.
Also read Groww glitch: Clients demand compensation as technical issue mars trading
"We apologise for the inconvenience. Our team is addressing a technical issue and working to resolve it promptly. Your patience is highly appreciated, and we'll be back to normal operations shortly. Thank you for your understanding." it said.
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