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72% GCC leaders identify talent management as a key priority: Nasscom-KPMG report

The ‘GCCs in India: Building resilience for sustainable growth’ report said that as GCCs in India are transforming and moving up the value chain, job roles are expanding and evolving.

May 30, 2024 / 13:11 IST
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As of FY23, India has over 1,580 GCCs, with an addition of multiple GCCs every quarter.

Over 72 percent of Global Capability Centers (GCC) leaders identified talent management as a key priority for GCCs, according to a report by Nasscom and KPMG in India.

The ‘GCCs in India: Building resilience for sustainable growth’ report said that as GCCs in India are transforming and moving up the value chain, job roles are expanding and evolving. There is a growing demand for high-value digital skills in areas such as automation architecture, cloud development, AI/Machine Learning, Data Science, etc.

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Given the competitive talent market, availability, attraction and retention of niche talent, building a pipeline of readily deployable talent with the new emerging skills, finding and nurturing, talent equipped for global leadership positions and cost arbitrage have emerged as key challenging factors facing GCCs in India.

To navigate these challenges, the report said GCCs are leveraging innovative workforce strategy models, such as Hire-build-scale, borrow-- augment & co-create, to achieve near, medium, as well as long-term goals.