Microsoft pulls Copilot from WhatsApp as Meta's new rules kick in

Microsoft has confirmed that its Copilot chatbot will stop working on WhatsApp from January 15. After that date, users will only be able to access Copilot through Microsoft’s dedicated mobile apps or via the web. The move comes as WhatsApp enforces newly revised platform policies aimed at limiting general-purpose AI bots on the service.

Meta announced its policy change last month, stressing that the WhatsApp Business API would no longer support broad AI assistants used for mass interaction. The shift is meant to free up API resources for businesses building customer service workflows, rather than hosting large-scale AI chatbots from companies like Microsoft, OpenAI or Perplexity.

OpenAI had already revealed that its own WhatsApp integration would also be sunset in January, so Microsoft’s move was expected. The biggest downside for Copilot users is that their chat history will not carry over if they switch to Microsoft’s own apps. Copilot sessions on WhatsApp were unauthenticated, meaning those conversations can’t be transferred automatically.

Users who want to preserve previous exchanges are being urged to export their chat history using WhatsApp’s built-in tools before 15 January. After the deadline, Copilot will simply stop responding inside WhatsApp.