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Chatbot TARA resolves 92% customer queries, AI agents handle 45% calls: Ixigo's Rajnish Kumar

AI is not only helping cut costs but it is also driving Ixigo’s revenue with close to 30 percent attachment rate for their value added services which are completely driven by AI

Maryam Farooqui
May 21, 2025 / 14:49 IST
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Without AI, we would be inefficient and incur more cost for customer support: Ixigo’s Rajnish Kumar
Maryam Farooqui is Senior Correspondent at Moneycontrol covering media and entertainment, travel and hospitality. She has 11 years of experience in reporting.
first published: May 21, 2025 02:15 pm

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