In an incident that has set social media abuzz, a video surfaced on Instagram showing two men serving tea in disposable cups as they strolled down the aisle of an IndiGo airplane. The pair appeared to imitate the service style commonly seen on Indian trains, using a bottle to pour tea while one of them served a seated woman.
The video quickly went viral, amassing over 600,000 views. The comments section was flooded with a mix of humorous remarks and stern criticisms.
One social media user quipped, “Soon there will be mung phali wala chaat masala,” drawing parallels to vendors selling peanuts on trains. Others, however, expressed concern over the appropriateness of the behaviour, with one commenting, “This is why foreigners are speaking bad about India… please behave.”
The incident also raised questions about the airline’s enforcement of in-flight rules. "I am wondering how did they get the tea through security? Security doesn’t allow 200ML of water, this guy got like 1L tea!" a user questioned.
Another user remarked, "I'm loving this. Pure rajasthani hospitality!! He even said I'll not ask for money unless you offer whatever you want. THAT'S SO COOL."
This episode is the latest in a series of controversies surrounding airlines, sparking discussions on social media about passenger safety, professionalism, and service standards. IndiGo, in particular, has faced scrutiny over recent incidents involving both passengers and operational lapses.
In a notable case, Trisha Shetty, founder of SheSays, accused IndiGo staff of being uncooperative after her mother was allegedly "robbed" during a flight. According to Shetty’s post, the crew placed her mother’s handbag in the overhead compartment while she was asleep. A fellow passenger allegedly took the bag but returned it after being confronted.
Shetty criticised the airline staff for refusing to assist her mother in filing a complaint, writing: “Dear IndiGo, my mom got robbed on your flight 6E 17. Flight crew kept her handbag in the overhead. When she fell asleep, a passenger took her bag. Luckily she woke up when he was replacing her bag. Your crew refused to help her file a complaint. They made excuses for the thief.”
IndiGo responded to Shetty’s tweet, requesting her contact details to “assist her at the earliest.”
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