A Bengaluru-based customer, who placed an order on Blinkit from a hospital, praised the quick-delivery service for prioritising his order without any express request to do so.
Sanjeet Sahoo, a product manager with Groww, took to X to share his experience. "My heart goes out to the person who has thought of optimising for this, thanks Blinkit," he wrote. Sahoo also shared a screenshot of the order which showed a notification from the app that read: "We've prioritised your order! We noticed your order is from a hospital. Sending you and your dear ones our warm wishes."
The gesture won quite a few hearts.
X user Dr Bhumica Agarwal (@imahappysoul12) shared a similar experience. "[It's] definitely a novel step. I ordered some stuff from the hospital today through Blinkit and called the delivery person to ask him to deliver to our room. I was skeptical that he might give reasons like no parking. But, he delivered it to our room without any questions. Thank you people for your empathy."
Another user Akash Singroli (@akash_singroli) commented, "These small features create great customer loyalty for Blinkit. Their print feature is also a saviour!"
"High time to call out and thank people/teams who come out with such ideas. Prime example of humane design," wrote Shrey (@shreysinh).
A few other users also shared that other food and grocery delivery services such as Zomato also provide similar prioritisation.
Discover the latest Business News, Sensex, and Nifty updates. Obtain Personal Finance insights, tax queries, and expert opinions on Moneycontrol or download the Moneycontrol App to stay updated!
