A consumer court in Karnataka has ordered Amazon to pay Rs 94,314 as compensation to a customer who received a defective Apple iPad from the e-commerce giant.
According to an Indian Express report, Akash Dubey, a resident of Mysuru, had ordered an Apple iPad (11 inch, 64 GB) and an Apple Pencil (second generation) from Amazon in August 2019. The products were priced at Rs 71,915 and Rs 9,399 respectively.
However, when Dubey received the products, he found both the iPad and the Apple Pencil were defective and raised a complaint. Amazon agreed to replace the items, but the replacements turned out to be defective too.
The 24-year-old Amazon customer from Mysuru was told that a technician would be sent to check on the products, after which his money would be refunded to him. A technician who visited Dubey’s address confirmed the iPad and the Apple Pencil were damaged at the time of delivery.
This should have been the end of it, but instead of refunding Dubey’s money, his Amazon account was kept on hold saying that he violated policy conditions. The company also refused to pick up the damaged Apple products, the report said.
Dubey tried to contact Amazon’s customer care several times over the next few days, both over the phone and through email. He was told a representative would get back to him, but that never happened.
The consumer court observed that it was clear Amazon sent damaged products to the complainant though he paid the money. Calling it deficiency of service, it ordered Amazon to pay Rs 94,314 to Dubey within a month.
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