The Bureau of Civil Aviation Security (BCAS), which works with airports in Delhi, Mumbai, Kolkata, Chennai, Hyderabad and Bengaluru to reduce baggage delivery time at airports, said that baggage delivery time at major airports increased by 30 percent to 92.5 percent success rate.
The bureau said that the success rate was achieved after the Ministry of Civil Aviation (MoCA) together undertook an exercise to enhance the baggage delivery system of the domestic airlines.
The exercise started on 14 January, 2024 and it was found that only 62.2 percent (as on that date) of the passengers were getting their baggage within IATA-prescribed timelines. Baggage delivery within 30 minutes of aircraft arrival, as per prescribed International Air Transport Association (IATA) norms.
To shorten the delay, an overhaul and upgradation in equipment, services and monitoring was put in place to speed up baggage delivery.
After two months of evaluation, BCAS, through its latest findings, revealed that there has been a marked increase in the percentage of baggage complying with the globally accepted prescribed limit. From 62.2 percent of passengers getting on-time baggage delivery in the January, the number increased to more than 90 percent from March 2024 onwards. More importantly, the progress has been sustained since then and the percentages of Bags arriving within 30 mins has reached a high of 92.5 percent in May.
The regulatory authority for civil aviation security in India also added that in phase 2, the government has advised all international airlines, as well as domestic airlines operating in other airports to ramp up baggage delivery timings.
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