HomeNewsBusinessPersonal FinanceWhat are you entitled to if you cannot repay a loan

What are you entitled to if you cannot repay a loan

Defaulting on a loan can be stressful, but Indian borrowers do enjoy some rights under the law that safeguard them against harassment and provide for settlement mechanisms.

June 02, 2025 / 14:11 IST
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Despite being late in repayments of your loan, the lender and its recovery personnel are legally obligated to treat you with dignity and adopt a reasonable stance.
Despite being late in repayments of your loan, the lender and its recovery personnel are legally obligated to treat you with dignity and adopt a reasonable stance.

Defaulting on loan repayment is a condition most borrowers are subjected to—particularly due to loss of job, medical crisis, or business downturn. Although there can be genuine concern about penalty, legal notice, or deterioration in credit score, it is also necessary to know that Indian borrowers do have certain legal safeguards and entitlements despite default. Knowing such entitlements can assist you in handling the situation better and negotiating an amicable settlement from your lender.

Right to reasonable treatment and protection against harassment 

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Despite being late in repayments of your loan, the lender and its recovery personnel are legally obligated to treat you with dignity and adopt a reasonable stance. The Reserve Bank of India (RBI) has imposed stringent guidelines prohibiting banks and recovery personnel from resorting to abusive terms, threatening gestures, or harassment—personally, telephonically, or even in your office.

Recovery calls should be made between 8 a.m. and 7 p.m. only, and agents cannot visit your home multiple times or threaten legal action without due procedure. You can approach the relief if you experience such misconduct by filing a complaint with the bank's grievance redressal system, and in the event of failure to receive relief, approaching the RBI Banking Ombudsman.