'Irregular traffic' behind delay in accessing e-filing portal, Infosys addressing issue: I-T department

"Irregular traffic" is responsible for several users facing a delay in accessing the income tax e-filing portal, the Income Tax Department said on July 2.

The statement comes amid several taxpayers complaining to the I-T department about the inordinate delay they were facing in accessing the portal for e-filing.

According to the taxation body, software major Infosys, which has developed the e-filing portal, is addressing the issue with "proactive measures".

"It has been noticed that taxpayers are facing issues in accessing ITD e-filing portal. As informed by @Infosys, they have observed some irregular traffic on the portal for which proactive measures are being taken. Some users may be inconvenienced, which is regretted," the I-T department tweeted.

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The new e-filing portal was launched in June last year, and has been in the news several times for glitches that have marred the website. A number of taxpayers and professionals had reported glitches and difficulties in its functioning since the beginning. The contract to develop the portal was given to Infosys back in 2019.