Some Samsung and Pixel users are unable to use Spotify: Here’s why

Some Samsung and Google Pixel users have been running into a frustrating problem with Spotify lately. Over the past couple of weeks, reports have poured in about the app crashing or freezing randomly, making it nearly impossible to listen to music.

According to a report by Android Police, the problem seems to happen mostly when the phone is connected to Wi-Fi. Strangely, Spotify works fine on mobile data, but switching to a different Wi-Fi network doesn’t help. While not every Android user is affected, the number of complaints shows that it’s a fairly widespread issue.

Spotify has acknowledged the problem and said its team is investigating, but there’s no timeline yet for a fix. In the meantime, users are trying workarounds. Some have uninstalled and reinstalled the app, while others are sticking to mobile data if their plan allows.

Another possible cause could be Wi-Fi-connected speakers. Some users have found that disconnecting these speakers and reconnecting their phone to Wi-Fi helps, though it doesn’t always solve the problem. For those who don’t want to give up on Spotify, downgrading to an older version of the app is another option.