8 things OpenAI wants to change to ChatGPT after lawsuit over teen suicide
OpenAI is rolling out new safety measures for ChatGPT, aiming to strengthen protections for users in distress. The move comes after the family of a teenager filed a lawsuit blaming the chatbot for his death by suicide. The company says its priority is ensuring ChatGPT never worsens a crisis situation.
Tougher safeguards in long chats OpenAI admits its safety filters sometimes weaken during extended conversations. The company is reinforcing protections to keep responses consistent, even across multiple sessions.
Better content blocking Thresholds for harmful content detection are being fine-tuned after cases where dangerous material slipped through because the system underestimated severity.
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Expanding interventions beyond self-harm OpenAI plans to recognise more subtle but risky behaviours, such as extreme sleep deprivation or delusional thinking, and guide users back to safer ground.
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Emergency access upgrades Users in crisis will soon see easier ways to reach hotlines and emergency services, with one-click connections and expanded global resources.
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Therapist network in the works OpenAI is exploring partnerships with licensed professionals, allowing ChatGPT to connect users directly with certified therapists before crises escalate.
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Contacting loved ones Features under consideration include one-click messages to friends or family, plus opt-in options for ChatGPT to alert trusted contacts in severe cases.
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Stronger protections for teens Enhanced guardrails are being designed for under-18 users, with parental controls, tighter content filters, and the ability for teens to add a trusted emergency contact.
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Future GPT-5 updates OpenAI says upcoming model improvements will make ChatGPT more reliable in sensitive scenarios, helping it de-escalate situations by grounding users in reality.
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