A passenger vented out her anger and frustration after a Bengaluru-Kochi flight cancellation saw her lose Rs 7,390. The passenger, who had booked her ticket on Alliance Air, took to Instagram to narrate her experience and shared how the flight did not leave Bengaluru as stated in the boarding pass and added an alternate flight was not offered to the flyers.
The Instagram post revealed that the incident took place on March 24, with the flyer revealing that airline officials had informed the passengers that the flight had been cancelled due to a technical fault.
"Yesterday I lost my 7390 rupees due to Alliance Air service and staff. It only happened because of the staff handling the boarding gate. I booked Bengaluru - Kochi ticket on Alliance Airlines yesterday - 24/03/2024. The boarding time of the flight did not start as stated in the boarding pass.. One hour passed. All the passengers started questioning."
"Why didn’t boarding start yet ? There was no proper response from your staff. when all the passengers raised their voices, they only told us that alliance air cancelled due to technical fault and customers can book another flight," the flyer wrote and attached a video to her post.
The flyer further said that the airline assured full refund for the flight cancellation and taking their word, she booked another Indigo flight for the same amount.
"They said that the full amount of this ticket will be refunded. By trusting the staff words I booked a new ticket with indigo airline which cost 7390 and one of the other staff of alliance airline came and said alternative flight is working and no refund for the ticket. Each employee was saying different things. I lost my amount due to their mistake and miscommunication. It is really unfair and unjust," she wrote.
This is, however, not the first instance in which passengers have expressed anger over flight cancellations.
In May, several GoAir passengers had taken to X (formerly Twitter) to vent their anger and frustrations after the airline had decided to cancel all their flights.
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