Post offices to enable digital payments at counters from August: Report

In a positive development for post office users, digital payment facilities will be available at service counters starting August, following the implementation of a new IT system application, according to official sources, news agency PTI reported.

At present, post offices do not accept digital payments due to the lack of integration with the Unified Payments Interface (UPI) system. "The Department of Posts is implementing its IT infrastructure which will have new applications that are enabled to perform transactions with Dynamic QR Code. Rollout will be completed at all post offices by August 2025,” an official source told PTI.

Pilot rollout of the new system under IT 2.0 has been started in the Karnataka circle. QR-based booking of mail products was successfully carried out at the Mysore head office (HO), Bagalkot HO and its subordinate offices.

Initially, the Department of Post had introduced static QR code at the point of sale counters at the post offices to enable digital transactions. However, due to recurring technical difficulties and customer complaints, this approach had to be discontinued.