Tata Consultancy Services (TCS) on March 5 announced that it has partnered with Europe-based telecom tower operator Vantage Towers. As part of the partnership, TCS will launch a digital service platform to streamline service processes for property owners who lease their land for telecom tower installations across Europe.
The partnership will focus on property owners across eight markets in Europe. It also aims to enhance retention and strengthen telecom site partnerships for Vantage Towers across the continent. Notably, Vantage Towers is Europe’s second-largest telecom tower operator with a service network spanning across 86,000 sites.
Property owners will get personalised access to customer support using their preferred channels via the digital service platform, TCS announced in its press release. "This approach empowers landlords and enables Vantage Tower agents and other stakeholders to seamlessly access crucial information across the enterprise through the unified platform," the company added.
TCS further said that it will use its IT as-a-service platform, TCS Crystallus, for the project. It will also collaborate with ServiceNow, a digital workflow and business service platform.
Speaking about the partnership, Akhilesh Tiwari, President of Communications, Media and Information Services (CMI), TCS, said, "We are delighted to partner with Vantage Towers on this strategic initiative to transform their landlord experience, driving business agility and seamless site operations. Our strong partnership with ServiceNow will enable sustained ideation and innovation aligned to Vantage Towers' growth and transformation imperatives."
Tobias Steinig, Chief Digital Officer at Vantage Towers, said, "Long-term relationships with our landlords are a win-win-situation for both sides and, in addition, the foundation for a successful network expansion and digitalization in Europe. This joint project underscores our commitment to operational excellence and reinforces our promise of stable partnerships based on high-quality service experience and transparency."
Also read: Top gainers and losers today: Stocks that moved the most on March 5
Notably, the announcement was made in the post market hours of March 5. TCS shares closed marginally higher at Rs 3,549 apiece. The stock will be kept under active watch when the market reopens on March 6.
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