Tech glitch on HDFC Securities' NSE F&O segment, brokerage says 'working with our vendor TCS'

HDFC Securities has reported a technical issue impacting its services in the NSE derivatives segment, leaving many users unable to place or modify orders. The brokerage firm said it is closely collaborating with its technology vendor Tata Consultancy Services (TCS) to resolve the issue.

In an official statement, HDFC Securities said, "We are facing an intermittent issue with respect to orders in the NSE derivatives segment. We are working together with our vendor TCS to resolve the same."

Several users took to the social media platform X, formerly known as Twitter, to voice their frustrations, claiming that they were unable to square off their positions due to the glitch. In response to these concerns, HDFC Securities confirmed the issue, saying, "There is an intermittent issue we're facing where a few orders are not going through."

One user posted on X, "I placed derivatives sell orders 2 hours ago, but they haven’t been executed due to a technical glitch on your platform, while security prices have dropped. Who will be responsible for covering the losses caused by this issue?"

Amid the disruption, the brokerage reassured its clients that the problem was limited to the NSE derivatives segment. "All other segments, including Equity, BSE Derivatives, SLBM, and currency and commodities derivatives, are working properly," the company clarified in a post on X.