Automation will open new avenues for BPM sector: Hinduja Global

There are worries over what automation will do to jobs in the business process management (BPM) industry. But, Partha Desarkar, CEO of Hinduja Global Solutions believes a lot of it is hyped. Speaking from the sidelines of IDBI Capital Small & Midcap conference, Desarkar said automation will open new avenues for the industry instead. It will be like a platform where company can offer more solutions to its clients. The company can pick and choose the technology it wants depending upon the client needs. "We are shrink-wrapping our service around the technology," he said. The management is beefing up its consulting profile to add to the solutions department. Watch video for more...