Indian outsourcer Aegis to open Manchester call centre

Indian outsourcing company Aegis is opening its first European call centre in Manchester, England, reversing a trend that has seen British companies outsource customer services to India and other locations in Asia.

Aegis's global chief executive Aparup Sengupta said: "Our strategy is to ensure that people calling our centres get an excellent experience, and we think that generally, the best way to do that is to have a strong onshore presence, rather than having centres offshore." Aegis, which is part of the privately owned Essar Group conglomerate, said it would create 600 jobs at the new centre when it opens later this year. The group, which employs more than 50,000 people in 50 locations worldwide, said it planned to open more centres in continental Europe in the next two years.