HomeEntertainmentComedian Vir Das calls out Air India poor service, writes, "Broken table, broken leg rests..."

Comedian Vir Das calls out Air India poor service, writes, "Broken table, broken leg rests..."

Comedian Vir Das revealed he didn't received wheelchair assistance for his injured wife despite pre-booking and paying extra for the services. Air India has responded to his tweet.

April 15, 2025 / 13:39 IST
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Comedian Vir Das, who recently made a debut as an author, shared his worst flight experience. He was travelling with his wife, Shivani Mathur, who had a fractured leg, to Delhi via Air India. He penned a long note calling out the airline for not providing the expected services despite paying extra.

Vir Das took to his X and revealed that the journey was a nightmare with a “broken table, broken leg rests" and a stuck seat which refused to straighten.

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He tweeted, “Dear @airindia Please reclaim your wheelchair. I’m a lifetime loyalist. I believe you’ve got the nicest cabin crew in the sky, this post pains me to write. My wife and I book Pranaam and a wheelchair because she’s got a foot fracture that’s still healing. We’re flying to delhi. 50grand a seat.”

He added, “Broken table, broken leg rests, her seat is stuck reclined, won’t straighten fully. Were told the flight is ‘newly refurbished’. Two hours late, we get off in delhi and we’re told it’s a stepladder. Again wheelchair and encalm pre-booked.”

The actor continued sharing his frustration as he didn’t receive any assistance from the staff of the airline. He added in his tweet, “I ask the air hostesses at the front of the plane to assist my wife while I carry four bags. Silence and a clueless look at each other. We step off the plane to the top of the ladder. I ask an air India male ground staff member to help us, looks at me, shrugs, and Ignore’s me.”
He explained, “My wife with a fracture makes it down the stepladder. I tell an Air India staff member at the bottom near the buses what happened. He says “sir kya Karein…sorry”. We get to the terminal, encalm people inform wheelchair staff that we had pre booked a chair. He’s clueless.”