Lost and found, Bengaluru style: Airport staff trace techie’s bag via UPI in minutes

In a welcome departure from the usual narratives of infrastructural woes, a tale of quick-thinking and technological ingenuity at Kempegowda International Airport (KIA) has captured the public’s imagination, offering a potent reminder of the city's core strengths.

The incident involved a tech professional, Jaskaran Singh, who was travelling to the airport. Like many, he took a BMTC KIA shuttle bus, but in his haste, he disembarked without his backpack, only realising the loss moments before he was due to check in for his flight.

Faced with the daunting task of locating a single bag on a moving shuttle in a busy transport system, Singh turned to airport staff for assistance. The solution, however, was not in a manual search but in the digital footprint he had already left behind.

According to reports, the alert personnel, led by a staff member named Ravi, utilised the transaction history from Singh's Unified Payments Interface (UPI) payment for the shuttle fare. This digital record allowed them to swiftly identify the specific bus Singh had used, trace its location and retrieve the forgotten backpack, all within a matter of minutes.