Woman praises Rapido driver who dropped her home after 6 hours in Gurgaon traffic: 'An absolute gem'

An activist from Gurugram, publicly thanked a Rapido driver who ensured she reached home safely despite being stuck in severe traffic congestion and flooding caused by heavy rainfall on Monday.

Large parts of Gurugram were submerged following prolonged downpours, leaving traffic paralysed in many areas. The disruption was so extensive that local authorities urged corporate offices to allow employees to work from home and directed schools to conduct classes online. The India Meteorological Department (IMD) had earlier issued an orange alert, warning of heavy to very heavy rain on Tuesday.

The woman said she spent more than six hours in gridlock, commended the driver, Suraj Maurya, for his patience and professionalism. Sharing a video of the waterlogged roads on X (formerly Twitter), she wrote:

"Hi Rapido bike app, I want to thank your driver partner Mr. Suraj Maurya from bottom of my heart. He was with me for 6+ hours because of #GurgaonTraffic but didn't complain at all. Dropped me home in these waters. Politely said ma'am pay whatever extra u want."

According to her account, when she finally reached her destination, Maurya only said she could pay him whatever additional fare she considered appropriate.