Indigo loses flyer's bag with items worth Rs 45,000, offers him Rs 2,450 as compensation

Indigo has allegedly offered a compensation of Rs 2,450 to a flyer after the airline lost his bag containing items worth Rs 45,000 and documents such as his PAN card and driving license. According to Monik Sharma from Assam, the incident happened when he took a flight from Kolkata to Guwahati a month ago but it came to light on Saturday after his friend, Ravi Handa, who has more than 42,000 followers on X, wrote about it on the platform.

"IndiGo lost my friend Monik Sharma's baggage on a domestic flight (Kolkata-Guwahati). The bag had stuff worth 45k in it along with important papers like Driving License, PAN, Aadhar, etc. It was checked in at Kolkata airport. It never reached Guwahati. How can it vanish mid-air? Was the plane leaking bags?" Handa wrote. "Around a month later - Indigo has come back offering 'compensation' of Rs 2,450. It is ridiculous. Just the bag would cost more than that. Apparently, there is a rule that the airline is liable for a maximum of Rs 350/kg in case they lose the bag. That is just adding insult to injury."

He further urged team Indigo to resolve the matter because "Rs 2,450 isn't going to fix it".

Later, in a comment, Handa added that a representative from Indigo's social media team had gotten in touch with him and promised to look into the matter.

As the tweet went viral, with more than three lakh views, several social media users pointed out that it was irresponsible to carry valuables in check-in luggage.