HDFC agents threatened me, family after relative failed to pay EMI, says Mumbai man. Bank responds

A man from Mumbai has claimed that he has been receiving threatening calls from HDFC Bank loan recovery agents after a relative failed to pay an EMI of Rs 3,500. Yash Mehta, a business consultant with Ernst & Young, said that the agent, who identified herself only as Neha, also called up and abused his father and grandfather demanding they pay the EMI instead.

Taking to X, Mehta--an HDFC Bank account holder himself--narrated the incident and said that he had not even met the relative in question and was not aware of any loan that he had taken from the bank. But what bothered him most was that the agent appeared to have his personal details that only the bank was privy to.

"The agent gave me a threat that she will call my dad and grandfather who are in no way related to the person who took EMI," the 27-year-old wrote. "The person has all the details of my location where I work and all. Who has given HDFC Bank the right to breach my privacy when I am not even related to the person?"

Mehta added that he started receiving calls from more than 10 numbers and the loan recovery agent was abusive to him, his father, and his grandfather during the calls.

"They (his family) have been abused very badly too. The lady has contacts that I have and called my father and grandfather and spoke to them in the same language," Mehta wrote, adding that he was receiving multiple calls from different numbers and was being verbally abused by the caller every time he received the calls.