Customer alleges Urban Company staff cancelled service when asked to speak in Kannada. Their response

A Bengaluru resident recently voiced his dissatisfaction with Urban Company on social media, alleging that the firm cancelled his bathroom cleaning appointment after he requested the staff to communicate in Kannada. The individual recounted that upon the arrival of two workers, he attempted to indicate the area requiring cleaning. However, one worker spoke in a language unfamiliar to him. When he politely requested, "Kannada, please," the worker continued in the same language, leading to a communication impasse.​

To address the situation, the workers contacted a supervisor who spoke Kannada. The supervisor reportedly stated that the workers felt uneasy because the customer insisted on conversing solely in Kannada. This exchange culminated in the cancellation of the cleaning service.

The resident expressed his frustration, questioning why language should pose a barrier for such a straightforward service. He emphasized that in Karnataka, Kannada should be the primary medium of communication. He maintained that he remained courteous throughout the interaction, even remarking in Kannada, "Sir, clean maadakke bhashe yaake beku? Banda kelasa mugisikondu hogi." Despite his efforts, he perceived the workers' demeanor as cold and dismissive.​

The post ignited a flurry of reactions from X users and the comments section was flooded.

"What if the customer is speech impaired? Are these service aggregators/providers equipped to serve in such conditions?" a user questioned.